• If you have an existing website available on a public domain (IP or URL) make sure to provide it above.
  • If necessary, please specify the product name - theme or plugin.
  • Check this tutorial to find out where to get the order number: https://docs.flothemes.com/flothemes-purchase-key
  • If you have an existing web site and there is an issue that may require our support agents to access the WordPress dashboard and/or hosting Control Panel, we recommend you to provide us with these login credentials in order to solve the issue as soon as possible. Providing that information at the time when the ticket is submitted usually reduces the time a problem is solved. If you consider that we do not need these credentials, leave a "-" sign instead.
  • To help us reproduce device-related issues, you can share a detailed description of the technical configuration of your device. Use this tool http://www.whatsmybrowser.org/ to provide info about your browser and operating system. Or click the "i" icon on the right side of the input above and we will automatically recognize your browser type and version.
  • Select the type of support request related your ticket.
  • Please enter the details of your request. A member of our support staff will respond as soon as possible. Note that the more details you'll offer (such as URL to the pages you are talking, screenshots, login credentials etc.) the easier and the faster we will be able to solve the inquire.
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    If you want to share screenshots that will better describe your issue, include direct image links here or use our Imgur image uploader to automatically upload and share the screenshots.

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