Experiencing Issues?

We’re here to help!

To ensure, that you receive the best support possible, please follow the steps:

1. Make sure your theme/plugins/browser are all updated to latest versions.
2. Clear your browser and website cache.
3. Something as simple as googling your issue + adding “Flothemes” in the search bar might help you find the solution faster (i.e. emails not working Flothemes).
4. Check our FAQ & Documentation, as most questions have been covered by our team through tutorials.
5. If steps 1-4 didn’t help, select the type of issue you’re experiencing to find a solution or get in touch with support.

CSS Customization
Wondering how to achieve a look outside of theme's functionality?
If you’re trying to modify the existing functionality or look of your theme, and the option you’re searching for isn’t available as a theme default, we assume that custom code would be required to achieve this specific look/functionality. Our team would gladly help, though, please note an additional fee might be applied to bring your idea/desire to life. Before submitting your request, we’d recommend to try creating the desired block in FlexBlock.
Third Party Issue
Having an issue with your hosting, emails or non-Flothemes plugins?
If the functionality of your website was corrupted after installing a 3d party plugin, try to deactivate that plugin, and clear your site / hosting cache. If you are still having issues continue to disable plugins one by one until you find the offending plugin. Please note that Flothemes does not support any 3d party conflicts, since the issue isn’t directly related to our themes (see paragraph 5.g in our Support terms). We’d recommend at this point contacting the plugin’s support team or simply deactivating the plugin.

New to Flothemes ?

Our team is here to assist you with all the common questions you might have when setting up a Flotheme for the first time. Check the articles below to get started.

01 / 13
Starting with Demo Content (optional)
02 / 13
How to create a page
03 / 13
How to create a Home page
04 / 13
Building the menu
05 / 13
How to setup the header
06 / 13
How to setup the footer
07 / 13
How to create a post
08 / 13
How to create a gallery
09 / 13
Post and Gallery templates
10 / 13
Creating Blog/Portfolio page
11 / 13
Creating a contact page
12 / 13
How to connect Instagram
13 / 13
Adding Social Links

Not enough time? Let us help you

LET US HELP YOU INSTALL AND OPTIMISE YOUR NEW THEME.
Simple support
$49.00
Need assistance from our team?
This package covers requests for HTML/ JS/ CSS code that requires under 1 hour of writing or the investigation of a conflict with a 3d party plugin, population or other development services that are within 1 hour of work. Packages are based on paid support and have to be confirmed first by a Team Member to a client.
Complex support
$129.00
Need a whole new functionality to your theme?
This add on includes more complex requests, including HTML/ JS/ CSS code writing (over 3 hours), adding new functionality to your theme, developing a new block, development or customization of a specific feature, all within 3 hours. Packages are based on paid support and have to be confirmed first by a Team Member to a client.
Simple Setup
$249.00
Starts in 48hr, excluding weekends
Our simple setup package is great for new website owners and those who start from scratch. We help with the technical parts of setup, so you can focus on adding content and personalizing your new website. The setup with all the selected demo pages is delivered in 24-48 hours. For those with existing websites, check out our Advanced and Pro installation packages.
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