Support Add-Ons

in need of some assistant? we are here to help

Our Support Add-Ons are Paid Support Packages provided to any Flotheme user that requires out of support updates and enhancements that require setups and implementation by a team member. There are 4 levels of support however some support may still be outside of the options below. Before purchasing, contact a representative via a ticket to confirm.

Basic
Simple
Medium
Complex

This package would cover requests for simple HTML/CSS code( up to 20 lines of code) to be written. This can include: adjusting margins, spacings, changing the color of one element inside a block, adjusting the width of the page, and other.

Basic Package

$19.00

HTML or CSS request

Subtotal Price

$19

This package covers requests for HTML/ JS/ CSS code that requires under 1 hour of writing or the investigation of a conflict with a 3d party plugin, or other development services that are within 1 hour of work.

Packages are based on paid support that is notified directly from a Team Member to a client.

Simple Package

$49.00

for small changes

Subtotal Price

$49

This package covers requests covered in more than 1 hour of technical support, for example, more advanced HTML/ JS / CSS code writing, an inspection of server issues, customization of an existing block and others.

Packages are based on paid support that is notified directly from a Team Member to a client.

Medium Package

$79.00

for moderate adjustments

Subtotal Price

$79

This includes more complex requests, including HTML/ JS/ CSS code writing (over 3 hours),  adding new functionality to your theme, developing a new block, development or customization of a specific feature, all within 3 hours.

Packages are based on paid support that is notified directly from a Team Member to a client.

Complex Package

$129.00

for more advanced changes

Subtotal Price

$129

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