Experiencing Issues?

We’re here to help!

To ensure, that you receive the best support possible, please follow the steps:

1. Make sure your theme/plugins/browser are all updated to latest versions.
2. Clear your browser and website cache.
3. Something as simple as googling your issue + adding “Flothemes” in the search bar might help you find the solution faster (i.e. emails not working Flothemes).
4. Check our FAQ & Documentation, as most questions have been covered by our team through tutorials.
5. If steps 1-4 didn’t help, select the type of issue you’re experiencing to find a solution or get in touch with support.

CSS Customization
Wondering how to achieve a look outside of theme's functionality?
If you’re trying to modify the existing functionality or look of your theme, and the option you’re searching for isn’t available as a theme default, we assume that custom code would be required to achieve this specific look/functionality. Our team would gladly help, though, please note an additional fee might be applied to bring your idea/desire to life. Before submitting your request, we’d recommend to try creating the desired block in FlexBlock.
Third Party Issue
Having an issue with your hosting, emails or non-Flothemes plugins?
If the functionality of your website was corrupted after installing a 3d party plugin, try to deactivate that plugin, and clear your site / hosting cache. If you are still having issues continue to disable plugins one by one until you find the offending plugin. Please note that Flothemes does not support any 3d party conflicts, since the issue isn’t directly related to our themes (see paragraph 5.g in our Support terms). We’d recommend at this point contacting the plugin’s support team or simply deactivating the plugin.